Privacy

How ParkByHand (operated by CLEARDEAL LLC) handles data, in plain language. Last updated October 2026.

Whose data is whose

ParkByHand serves many independent parks. Each park's data — its sites, rates, guests, reservations, folios and payments — belongs to that park, is visible only to that park's account, and is never shared with another park, sold, or used for advertising. Parks decide what guest information they collect; we process it to run their reservations.

What guest data the service holds

• Guest name, email and phone, as entered by the guest or the park
• Stay details: site, arrival and departure dates, amounts charged and paid
• Seasonal contract and meter-reading records for parks that use them
• Emails we send on the park's behalf (confirmations, reminders, morning sheets), which are logged so a park can see what was sent

Card data: never here

Card payments are collected by Stripe on Stripe's hosted pages, directly into the park's own Stripe account. Card numbers never reach or rest on ParkByHand servers. For seasonal billing, the card reference is held by Stripe, not by us.

What we do with the data

Operate the park's reservations, billing, emails and reports; keep daily backups so the book can be restored after a failure; and answer the park's support questions. That is the whole list. No marketing profiles are built from guest data, and guest data is not shared with data brokers or advertisers.

Email delivery

Confirmation, reminder and morning-sheet emails are sent through a transactional email provider, which receives the recipient address and message content for delivery only.

Export and deletion

A park can export its guests, reservations and transactions to CSV at any time, itself, from inside the product. A park that leaves can request deletion of its data; backups roll off on their normal cycle. Guests who want their details corrected or removed should contact the park they booked with — it is the park's guest list — and we will support the park in acting on the request.

This marketing site

parkbyhand.com is a plain static site: no accounts, no tracking cookies, no analytics profiles. Writing to help@doogex.com sends us an email, handled like any other email.

Privacy questions: help@doogex.com.